Refund and Return Policy
Effective Date: February 25, 2025

At SheerTopic, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and refund policy. Please read the following terms carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of purchase.

  • The product must be unused, unworn, and in its original packaging with all tags and accessories included.

  • Proof of purchase (receipt or order confirmation) is required.

  • Certain items, such as perishable goods, personal hygiene products, and customized items, are non-returnable for safety and hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@sheertopic.xyz with your order details and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Pack the item securely and ship it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item was defective or incorrect.

  4. Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after the return is approved.

  • Shipping fees are non-refundable, except in cases where the return is due to our error.

  • If your refund is delayed, please check with your bank or payment provider. If issues persist, contact us for assistance.

4. Exchanges

We offer exchanges for defective or damaged items. If you received a faulty product, please contact us at info@sheertopic.xyz within 7 days of receiving your order. We will provide a replacement at no additional cost.

5. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Opened or used baby care and hygiene products.

  • Personalized or custom-made items.

  • Clearance or final sale items.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at info@sheertopic.xyz with photos of the product and packaging within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us: